Information – Orchard Road

Tourists buying goods from retailers who participate in the electronic Tourist Refund Scheme (eTRS) may claim a refund of the Goods & Services Tax (GST) paid on purchases made in Singapore. GST is chargeable at the prevailing rate of 7% by GST-registered businesses on all sales of goods and services made in Singapore.

Qualifying as a Tourist

To be eligible for GST refund, you must be a tourist and meet the following criteria:

  • You are not a Singapore citizen or permanent resident;
  • You spend 365 days or less in Singapore in the last 24 months before the date of purchase;
  • You have not been, at any time, employed in Singapore in the past 6 months before the date of purchase;
  • You are not a member of the crew of the aircraft on which you are departing from Singapore;
  • You are 16 years of age and above at the time of purchase; and
  • If you are a student pass holder, you must have purchase the goods in the last 4 months before the expiry of your student pass.

Qualifying for GST refund

You may qualify for tourist refund if the following conditions are satisfied:

  • Spend at least SGD100 (including GST). You may accumulate up to 3 same-day invoices/receipts from retailers bearing the same GST registration number to meet this minimum purchase amount;
  • Apply for your GST refund using the Token or eTRS tickets at the eTRS self-help kiosk at the airports;
  • Depart with the goods within 2 months from the date of purchase either via:
    • Changi International Airport Departure Hall; or
    • Seletar Airport Passenger Terminal;
  • Depart with the goods within 12 hours after obtaining approval of your GST refund;
  • Claim the refund from the approved central refund counter operator within 2 months from the date of approval of the application; and
  • If you are a student pass holder, you must have fulfilled all the above criteria, purchased the goods in the last 4 months before student pass expiry date and intend to depart with the goods and remain outside Singapore for a minimum period of 12 months.

Goods that qualify for GST Refund

All goods on which GST is charged (“standard-rated goods”) are eligible for refund except:

  • Goods wholly or partly consumed in Singapore;
  • Goods exported for business or commercial purposes;
  • Goods that will be exported by freight; and
  • Accommodation in a hotel, hostel, boarding house, or similar establishments.

Services are not eligible for GST refund under the Tourist refund scheme.

Retailers Operating TRS

The Tourist Refund Scheme is a voluntary scheme – not all retailers in Singapore operate the scheme. GST-registered retailers may choose to operate the scheme on their own or engage the services of Central Refund Agencies. Currently, there are 4 Central Refund Agencies in Singapore:

  1. Global Blue Singapore Pte Ltd: Retailers affiliated with this agency display “Global Blue” sign in their shops. Website:

  2. Premier Tax Free & Fintrax Payments (Asia) Pte Ltd: Retailers affiliated with this agency display “Premier Tax Free” sign in their shops. Website:

  3. Global Tax Free Pte Ltd: Retailers affiliated with this agency display “Global Tax Free” sign in their shops. Website:

  4. Tourego Pte Ltd: Retailers affiliated with this agency display “Tourego” sign in their shops. This agency has developed the world’s first mobile application for issuing digital eTRS tickets that tourists can store via an e-wallet in-app. Visit its website for more information on its tourist refund solution. Website:

Amount of GST refunded under TRS

The actual amount refunded to you will be lesser than the GST you have paid on your purchases due to the deduction of a handling fee for the refund service charged by the Retailer/ Central Refund Agency/ operator of the Central Refund Counter.

Availability of TRS at Points of Departure

TRS is available to tourists bringing purchases out of Singapore within two months from the date of purchase via:

  • Changi International Airport; and/or
  • Selatar Airport

For more information on the eligibility criteria and conditions of the scheme, please visit

Applying for TRS

Visitors are required to present their original passport in person at the point of purchase to prove their eligibility for the Tourist Refund Scheme. Photocopies or images of passports are not acceptable. There are two ways to claim your refund using the eTRS:

  • Choose one credit/debit card to be used as a token. Every time you make a purchase, present the same card to the retailer. This card will be used to link up all your purchases to you. When you want to get a refund at the airport, go to an eTRS self-help kiosk and swipe that Token. Details of all your purchases will be retrieved at one go, and you can proceed to make your claim following instructions on the kiosk. Note that when you choose a credit/debit card to be used as a Token, you do not necessarily have to pay for your purchases using that card. You can still pay by cash or by other credit/debit cards;
  • If you don’t have a credit/debit card, or don’t wish to use your card as a Token, you must collect an eTRS Ticket (either paper or digital) from the retailer when you make a purchase. When you apply for your refund at the airport, go to an eTRS self-help kiosk and scan all your eTRS tickets one by one. You can then claim your refund by following the instructions on the kiosk.

Claim process in three simple steps

Step #1: At the Airport

  • If you plan to check-in your purchases, you must apply for GST refund before checking-in your luggage. If you check in you purchases, you will not be entitled to a refund. This is because Singapore Customs may want to inspect your purchases before processing refund. You can apply for your refund at the eTRS self-help kiosk in the Departure Check-in Hall (before departure immigration) at the airport.
  • If you plan to hand-carry your purchases, proceed to the Departure Transit area (after departure immigration) at the airport with your purchases and apply for your refund at the eTRS self-help kiosks found there.

Step #2: At the eTRS self-help kiosk

  • At the kiosk, swipe your passport and the credit-debit card that you have chosen as your eTRS Token. This will call up details of all your purchases. Alternatively, scan your eTRS tickets (either paper or digital) to retrieve your purchase details.
  • After you have called up your purchased details, follow instructions on the eTRS to apply for your GST refund. At this stage, you will be asked to choose whether you want your refund to be made to your credit card or in cash (for tourists departing from Changi Airport). If you are departing from Seletar Airport, you will be asked to choose your refund to be made by bank cheque or credit card. When you are done, the kiosk will issue you a Notification Slip. Read it to see whether you need to go to the Customs Inspection counter, where customs officers may ask to see your purchases for further verification. It is important for you to arrive at the airport early to allow sufficient time to process your GST refund and for the inspection of goods.

Step #3: Collect your refund

  • If you choose to have your refund in cash, head to the Central Refund Counter in the Departure Transit Lounge (after departure immigration) with your Notification Slip to collect your cash.
  • If you choose to have the refund credited to your credit card, you may proceed to boarding after completing your claims at the eTRS kiosk. The money will be credited to your specified credit card within ten days.
  • If you choose to have your refund by bank cheque, you need to write your name and mailing address on the Notification Slip and drop the slip into the cheque refund box. The bank cheque will be mailed out to you 14 days later.

Emergency Hotlines





Fire Brigade


(Non Emergency)


Flight Information

1800 542 4422      

Orchard Neighbourhood Police Centre
51 Killiney Road
Singapore 239572
Google Directions

1800 735 9999

Medical Services

Mt. Elizabeth Hospital
3 Mount Elizabeth Singapore 228510
Google Directions

(65) 6737 2666

Gleneagles Hospital
6A Napier Road
Singapore 258500
Google Directions

(65) 6473 7222

Camden Medical Centre
1 Orchard Boulevard Singapore 248649
Google Directions

(65) 6887 3210

Credit Cards

For loss of credit cards or to check daily exchange rates, please contact your local bank office at the numbers below.

American Express

1800 396 6000      


(65) 6734 0096


(65) 6416 0800


800 448 1250


800 110 0113 

Visit Singapore's official tourism website for updates on latest experiences and attractions to enjoy on the local calendar. Go to today for all things Singapore.

Singapore Visitors Centre @ Orchard

Where: Junction of Cairnhill Road and Orchard Road
Opening Hours: 9.30am to 10.30pm daily
Nearest MRT: Somerset (NS23)

Services and Facilities Available: 

  • Tourist Enquiries
  • Hotel Reservations *
  • Booking for Tours *
  • Sale of Attraction Tickets *
  • Internet Access

*These services are operated by National Association of Travel Agents (NATAS) from 9.30am to 9pm daily.

Singapore Visitors Centre @ ION Orchard

Where: ION Orchard Level 1 Concierge
Opening Hours: 10.00am to 10.00pm daily
Nearest MRT: Orchard (NS24)


Toll-free in Singapore: 1800 736 2000
Overseas: (65) 6736 2000     


Taxi Services

All Singapore taxis are air conditioned and fitted with electronic meters. Unless otherwise stated, all Singapore taxis can sit up to 4 passengers. Cab passengers must wear seat belts at all time under Singapore law. Most Singapore taxi cabs run on diesel fuel, with more Singapore taxi companies turning to compressed natural gas (CNG) for greater savings in the recent years.

Fares Charges

Flag-down Rates (Regular Cabs): S$3.00 to S$3.40

Flag-down Rates (Limousine Cabs - Chrysler): S$3.90 to S$5.00

Peak-hour surcharge

Mon-Fri 6.00am to 9.30am and Mon-Sun & Public Holidays 6.00pm - Midnight:
Payable at an additional 25% of metered fare

City-area surcharge

Mon-Sun & Public Holidays 5.00pm - Midnight:
Payable at an additional S$3.00 on top of metered fare

Midnight surcharge

Midnight - 5.59am: Payable at an additional 50% of metered fare

For a comprehensive guide to fares, surcharges, Electronic Road Pricing (ERP) charges and booking fees, please visit the websites below:

Taxi Hotline

Comfort & CityCab
SMRT Taxis
Taxis in Singapore 


(65) 6342 5222

Comfort & CityCab

(65) 6552 1111

SMRT Taxis

(65) 6555 8888


(65) 6555 3333

Premier Taxis

(65) 6363 6888

Prime Taxi

(65) 6778 0808 

Yellow-Top Taxi

(65) 6293 5545

Limousine Cabs Hotline

Limousine Cab

(65) 6535 3534

Prime Limousine

(65) 6778 0808

SMRT Taxis

(65) 6555 8888

Comfort Limo

(65) 6552 2828

Premier Taxis

(65) 6544 6687

Limo Transport

(65) 6535 3534

Limo Taxi Cab

(65) 8388 3885

Bus & Train Services

Conveniently located in a prime district, visitors to Orchard Road can choose to board a bus or train as their preferred mode of transportation.

Bus Services along Orchard Road

SBS Buses:

7, 14, 14e, 16, 36, 36B, 65, 111, 123, 124, 124A, 128, 143, 162, 162M, 174, 174e, 175, 502, 502A, 518, 518A, 1N, 2N, 3N, 4N, 5N and 6N

SMRT Buses:

77, 167, 171, 190 and 700

Train Stations

For your convenience, please click here for a MRT / LRT System Map. To find out more about travelling on trains, please see the links below.

Train Timings
Lost & Found

Orchard MRT Station

Direct access to Wisma Atria, ION Orchard

Somerset MRT Station

Direct access to 313@somerset

Dhoby Ghaut MRT Station
(NS24 / NE6 / CC1)

Direct access to Plaza Singapura

The rest of the malls are linked via underground link-ways or ground passages. 

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An Urban Oasis

Spanning almost 2.2km, Orchard Road is a swanky, one-way boulevard flanked by distinctive and iconic shopping malls, restaurants and hotels. The shopping belt offers nearly 800,000 sq m of retail, dining and entertainment options to please any taste or budget - from opulent brands to high street fashion, and exclusive restaurants to fast food joints. Outside of the malls, the main thoroughfare is immaculately landscaped with flowers and greenery, creating pockets of cool, natural calm amidst the hectic urban sprawl. Explore the avenue by walking down the ample pedestrian mall, and take a well-deserved rest under the shade of the historic angsana trees that grace the sidewalks.. Orchard Road is a shopper's haven and cosmopolitan playground set among a lush, tropical landscape that is ubiquitous in this Garden City. It is truly A Great Street!

A Rich History

Orchard Road had its humble origins as an unnamed country road lined with fruit orchards, nutmeg plantations, and pepper farms in the early 1830s. By the 1850s, the plantations began to make way for residential development, and the street was soon home to Jewish and Buddhist cemeteries, Hindu temples, outdoor hawker centres, wet markets, and even an open-air laundry basin.

The first signs of retail transformation came only in 1903 with the establishment of Singapore's very first Cold Storage supermarket, on the site now occupied by The Centrepoint. Orchard Road's first department store was set up by a local merchant, C. K. Tang, in 1958 on an isolated plot of land facing a cemetery. When the old C. K. Tang building was demolished in 1982, it was replaced by the high-rise Tang Plaza which houses both the department store TANGS as well as the current Singapore Marriott Hotel. The green, curving roof still marks the location of the original department store, today known simply as TANGS.

By the 1970s, Orchard Road had replaced High Street as the city's main shopping street, and the introduction of cinemas and a bowling alley during the '60s and '70s heralded the area as a main entertainment hub. The first multi-storey shopping mall, Plaza Singapura, was built in 1974 on the site where it still stands today. Bigger and better malls and complexes soon followed, creating an eclectic streetscape with no parallel in the world.

Today, Orchard Road has been transformed into a magnet for residents, tourists and workers alike, with over 5,000 retail, dining and entertainment establishments offering the ultimate lifestyle experience.

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